Privacy Policy

PRIVACY POLICY

Technically Forward LLC | technicallyforward.com

Effective Date: January 1, 2026

Last Updated: January 1, 2026

This Privacy Policy describes how Technically Forward LLC ("Technically Forward," "we," "us," or "our") collects, uses, shares, and protects your personal information when you visit technicallyforward.com, complete our HVAC Career Fit Assessment, or purchase our online courses.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our site or services.

1. Information We Collect

Personal Information You Provide

We collect the following personal information when you interact with our website, complete a purchase, or submit a form:

Full name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through Stripe and not stored by us directly)
Quiz and assessment responses submitted through our Typeform HVAC Career Fit Assessment

Information Collected Automatically

When you visit our website, we automatically collect certain information including:

IP address
Geographic location data derived from your IP address
Browser type and version
Operating system
Pages visited and time spent on each page
Referring website or source
Device type (desktop, mobile, tablet)
Cookies and tracking pixel data (see Section 5)

Geolocation Data

We collect geolocation data to understand where our visitors are located, provide regionally relevant content such as HVAC salary data by state, and improve our advertising targeting. This data is collected through your IP address and through Google services connected to our site. We do not collect precise GPS-level location data without your explicit consent.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

To create and manage your Kajabi account and deliver access to purchased courses
To process payments through Stripe, Apple Pay, Afterpay, and Klarna
To send transactional emails including purchase confirmations and course access instructions
To send marketing and educational emails if you have opted in
To serve personalized Google retargeting advertisements to visitors who have previously visited our site
To analyze website traffic and improve our content, courses, and user experience
To respond to customer service inquiries and support requests
To detect and prevent fraudulent transactions
To comply with applicable laws and legal obligations
To personalize course content and assessment results based on your quiz responses

We do not sell your personal information to third parties. We do not receive commissions or referral fees from trade schools or training programs.

3. Payment Processing

We accept the following payment methods through our Kajabi checkout:

Credit and debit cards (processed via Stripe)
Apple Pay (processed via Stripe)
Afterpay (buy now, pay later)
Klarna (buy now, pay later)

Stripe

All card and Apple Pay transactions are processed by Stripe, Inc. Stripe is PCI-DSS Level 1 compliant. Your full card number is never transmitted to or stored on our servers. Privacy Policy: stripe.com/privacy

Afterpay

If you choose Afterpay, your transaction information is shared with Afterpay Pty Ltd to facilitate the installment plan. Privacy Policy: afterpay.com/en-US/privacy-policy

Klarna

If you choose Klarna, your transaction and personal information is shared with Klarna Bank AB to facilitate the payment plan. Klarna may perform a soft credit check. Privacy Policy: klarna.com/us/privacy

4. Google Ads Retargeting and Advertising

We use Google Ads remarketing to display targeted advertisements to visitors who have previously visited technicallyforward.com. After you visit our site, you may see Technically Forward advertisements on other websites within the Google Display Network.

How Google Retargeting Works

Google uses cookies and tracking pixels placed on your browser during your visit to identify you as a previous visitor and serve relevant ads based on your browsing behavior, interests, and demographics.

Your Options

You can opt out of Google personalized advertising at any time by visiting Google's Ad Settings at adssettings.google.com or through the Network Advertising Initiative opt-out page at optout.networkadvertising.org.

Google's Privacy Policy is available at policies.google.com/privacy.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies on our website. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

Types of Cookies We Use

Essential cookies: Required for the website and course platform to function
Analytics cookies: Used to understand visitor behavior (Google Analytics)
Advertising cookies: Used to serve and measure Google retargeting ads
Functional cookies: Used by Kajabi to maintain your login session and course progress
Third-party cookies: Set by Typeform, Stripe, Afterpay, Klarna, and Google

Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our course platform and checkout process.

6. Third-Party Services

We work with the following platforms that may have access to your personal data:

Kajabi

Course hosting, membership, email marketing, and checkout. Privacy Policy: kajabi.com/privacy

Typeform

HVAC Career Fit Assessment quiz hosting. Quiz responses and email addresses submitted are processed by Typeform before transfer to our Kajabi system. Privacy Policy: typeform.com/help/a/typeform-privacy-policy

Stripe

Payment processing for card and Apple Pay. Privacy Policy: stripe.com/privacy

Afterpay

Buy now, pay later payment processing. Privacy Policy: afterpay.com/en-US/privacy-policy

Klarna

Buy now, pay later payment processing. Privacy Policy: klarna.com/us/privacy

Google Analytics and Google Ads

Website analytics and retargeting advertising. Privacy Policy: policies.google.com/privacy

7. Email Communications

By purchasing a course or opting in through our website or quiz, you consent to receive emails from Technically Forward including course access emails, educational content, updates about new courses, and promotional offers.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email. Transactional emails related to your purchase cannot be unsubscribed from while your account is active.

We comply with the CAN-SPAM Act and do not send unsolicited commercial email.

8. AI and Automated Processing

Our HVAC Career Fit Assessment uses automated scoring logic to calculate your career fit score and display a personalized result. This automated process does not make any legally significant decisions about you. It is designed solely to provide educational guidance.

You may request a human review of any assessment result by contacting us at [email protected].

9. Data Retention

We retain your personal information as follows:

Account and course access data: Retained for the lifetime of your account
Purchase and transaction records: Retained for a minimum of 7 years for tax compliance
Email marketing data: Retained until you unsubscribe or request deletion
Typeform quiz data: Retained per Typeform's data retention policies
Google Analytics data: Retained for up to 26 months

To request deletion of your personal data, contact us at [email protected]. We will respond within 30 days.

10. Your Privacy Rights

All Users

Regardless of your location, you have the right to access, correct, delete, or export your personal information and to opt out of marketing communications at any time.

California Residents (CCPA/CPRA)

California residents have the right to know what personal information is collected, the right to delete personal information, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising privacy rights.

EU and UK Residents (GDPR)

EU and UK residents have rights under GDPR including the right to object to processing, the right to restrict processing, and the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at [email protected].

11. Children's Privacy

Our courses and website are intended exclusively for adults aged 18 and older. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have collected information from a minor, contact us immediately at [email protected] and we will delete that information promptly.

12. Data Security

We take reasonable measures to protect your personal information including:

Hosting our course platform on Kajabi which maintains industry-standard security
Processing all payments through Stripe which is PCI-DSS Level 1 certified
Using HTTPS encryption for all data transmitted through our website
Limiting access to personal data to authorized personnel only

No method of data transmission over the internet can be guaranteed to be 100% secure. We cannot guarantee absolute security.

13. Do Not Track Signals

Our website does not currently alter its data collection practices in response to Do Not Track (DNT) browser signals as there is no industry-wide standard for responding to them. We will update this policy if a standard is established.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes we will update the Effective Date at the top of this page. For material changes, we will notify active users by email at least 30 days before the changes take effect.

15. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, please contact us:

Technically Forward LLC

Email: [email protected]

Address: 1201 Wilson Blvd #27, Arlington, VA 22209

Website: technicallyforward.com

We will respond to all privacy-related inquiries within 30 days.

Effective Date: January 1, 2026 | Last Updated: January 1, 2026